After that I exited OneDrive, and started it again, after which I had no more excessive CPU usage. The following instructions are only for the Standalone version of OneDrive (i.e. If you didn’t get OneDrive for Mac via the Mac Store; if this is your case, just try removing the app and clearing the KeyChain manually). If you're not signed in to OneDrive with any account, start OneDrive to connect a work or school account. Start OneDrive by pressing cmd+Space to launch a Spotlight query and type OneDrive. This starts OneDrive Setup. Enter your work or school account and then select Sign in to set up your account.
Try a different location. Make sure that the location isn't on a removable drive, or on a disk that has a case-sensitive format.' I suspect this has something to do with AAPL's sandboxing restrictions. I've seen this question around several message boards but never have I found a solution. It isn’t on all folders. OneDrive works well from inside the Files app or OneDrive app on my iPad Pro 11 2018. It was working well for me up until the last. OneDrive for Mac is literally the worst piece of software on Max OS X. I have a new i7 mac book pro & one-drive randomly keeps downloading files in the most inefficient way. All fans switch on & Onedrive is so slow it takes about 5 seconds to open its menu. No other mac app in existence is this bad.
Reset OneDrive Kill OneDrive Processes. Open up your 'Utilities' folder. Scroll down with your cursor and you'll eventually see. Access and Delete the OneDrive keys. Launch the 'Keychain Access' utility. Type 'OneDrive' in its search panel. Utilize the Covert Reset OneDrive Script. Apps are tailored to work best on each operating system. The apps available for Mac users and the specific features included may be different from those available for PC users. With Microsoft 365, you can be flexible. With your account, you are not limited to exclusively Mac or exclusively PC, so you can transition across devices.
When you try to use OneDrive to sync files on your PC as usual, you find you somehow cannot upload any file or folder. Many users are reporting this OneDrive not syncing issue. But don’t worry, here are 8 solutions you can try to fix it.
Before fixing OneDrive not syncing
- Verify there’s enough storage space on your computer.
- Make sure the file to sync does not exceed the size limit of 10GB.
Troubleshoot OneDrive not syncing
Method 1: Restart the OneDrive app on your PC
The first thing you should try is to restart the OneDrive app on your computer.
1) Click Show hidden icons on the bottom right of your screen, then the OneDrive icon.
2) When the OneDrive menu pops up, click More, then Quit OneDrive to exit.
3) Type OneDrive in the search box and select OneDrive to launch the app.
4) Check if OneDrive can sync now.
If the problem persists, continue with the below troubleshooting steps.
Method 2: Re-sign in with your Microsoft account
When OneDrive isn’t syncing, you should check if you’ve signed in with your Microsoft account; if you already did, try removing your account and re-signing in to sort out the issue. Here’s how to sign in with your Microsoft account.
1) Click the Start button, then the gear icon to go to Settings.
2) Click Accounts.
3) In the left pane, select Email & app accounts.
4) In the right pane, click Add a Microsoft account, then follow the onscreen instructions to sign in.
Note: If you’ve already signed in, then try removing your account to re-sign in.
5) Start OneDrive and test.
Method 3: Check if the file path is too long
According to Microsoft, the file path, including the file name, should not exceed 255 characters. So if the path of your file is too long, it can cause OneDrive not syncing.
An example of long file path:
C:UsersYour_User_NameOneDriveDocumentsOfficeWork2018
SeptemberDeadlineThisWeekWednesdayThis_is_an_example_of_long_file_path.txt
You can try renaming the file with fewer characters, and also avoid having too many subfolders, inside of subfolders, to make the file path shorter.
Then, try to sync the file in question with OneDrive again.
Method 4: Check if a duplicate file or folder with the same name is present in the directories
If a file or folder with the same name already exists in the OneDrive directories, you’re not able to upload another file or folder with that name again. Then, renaming the file in question should fix the issue.
Method 5: Check if there is any ~$ files in the directories
Your OneDrive not syncing issue might also be due to cache files (beginning with ~$ ) in the OneDrive folder (see an example below).
If there is any, delete it and OneDrive should sync normally.
Method 6: Choose a different file location
Some users fixed their OneDrive not syncing issue by choosing a different file location. You may as well give it a go:
1) Click the OneDrive icon in the notification area to open its menu.
2) Click More, then Settings.
3) Click Unlink this PC.
4) Click Unlink account as confirmation.
5) Enter your email address to sign in to OneDrive. OR you can leave the box empty and simply click the Sign in button to sign in with your Microsoft account.
6) If you choose to sign in with your Microsoft account, enter your account and password accordingly.
7) Click Change location to change the file location from the default C:UsersusernameOneDrive to, say, C:UsersusernameDocumentsOneDrive
8) Navigate to the following entries: C:UsersusernameDocuments, then click Select Folder.
9) You can see the file location is changed now, then click Next.
10) Check if OneDrive can sync your file or folder now.
Method 7: Delete all files in the default file location
If you prefer the default location, you can try deleting all existing files in the default OneDrive folder to fix the not syncing issue.
Note: To be on the safe side, make sure you have backed up all files in the default location, say, to a USB drive.
Once you’ve deleted all files in the OndDrive folder, you can connect your USB drive to your computer to copy-paste the backup files to the folder again.
Method 8: Reset OneDrive Manually
If the above methods don’t work for you, you can also try resetting OneDrive manually, which will remove all files in the OneDrive folder, so make sure you have backed up your files. Here’s how to reset OneDrive Manually:
1) On your keyboard, hold down the Windowskey and press R to open the Run box.
2) Copy-paste the following command and press Enter to reset OneDrive.
%localappdata%MicrosoftOneDriveonedrive.exe /reset
3) Copy-paste the following into the Run box and press Enter to manually start OneDrive.
%localappdata%MicrosoftOneDriveonedrive.exe
4) Drag items into the OneDrive folder to check if the problem is resolved.
Please do reply if you got your problem fixed.
-->There are two basic ways that you, as an administrator, can deploy the OneDrive sync app to Mac users in your organization:
Have users install and set up the OneDrive sync app themselves by following the instructions in Sync files with OneDrive on Mac OS X. To install the OneDrive sync app for Mac, a user has to be an administrator on the Mac or know an administrator account name and password.
Download the installer package file to your local network, and then use your software distribution tools to deploy the app to your users. By using a software distribution tool, you have more control over the deployment, including which users get the sync app and when. The OneDrive sync app for Mac uses the Apple Installer technology for installation. This means you can continue to use the software distribution tools that you normally use to deploy software to Mac users. You can use Microsoft Intune. Other common tools are Jamf Pro, Munki, and AutoPkg. You can also use Apple Remote Desktop and AppleScript.
Manage OneDrive settings on macOS using property list (Plist) files
After the OneDrive sync app for Mac is installed, users can configure settings for the app. These settings are called preferences. As an administrator, you might want to provide users in your organization with a standard set of preferences. Preferences for the OneDrive sync app for Mac are stored in preference files. These files are often referred to as .plist files.
Standalone | Mac App Store | |
---|---|---|
PList Location | ~/Library/Preferences/com.microsoft.OneDrive.plist | ~/Library/Containers/com.microsoft.OneDrive-mac/Data/Library/Preferences/com.microsoft.OneDrive-mac.plist |
Domain | com.microsoft.OneDrive | com.microsoft.OneDrive-mac |
Configure sync app settings
Configure the settings on macOS as follows:
Quit the OneDrive app.
Define the settings you want to change by creating a Plist file with the values, or use a script to set the default values.
Deploy the settings onto the local computer.
Refresh the preferences cache.
On the next start of OneDrive, the new settings will be picked up.
Overview of settings
Use the following keys to preconfigure or change settings for your users. The keys are the same whether you run the standalone or Mac App Store edition of the sync app, but the Plist file name and domain name will be different. When you apply the settings, ensure that you target the appropriate domain depending on the edition of the sync app.
List of settings
AllowTenantList
This setting prevents the users from uploading files to other organizations by specifying a list of allowed tenant IDs. If you enable this setting, the user gets an error if they attempt to add an account from an organization that is not in the allowed tenants list. If the user has already added the account, the files stop syncing. This setting takes priority over Block syncing OneDrive accounts for specific organizations setting. Do NOT enable both settings at the same time.
The parameter for the AllowTenantList key is TenantID and its value is a string which determines the tenants for whom the Allow Tenant setting is applicable. For the setting to be complete, this parameter also requires a boolean value to be set to it. If the boolean value is set to True, the tenant is allowed to sync.
The example for this setting in the .plist file is:
<key>AllowTenantList</key>
<array>
<dict>
<key>TenantId1</key>
<Bool>True</Bool>
<key>TenantId2</key>
<Bool>True</Bool>
</dict>
</array>
AutomaticUploadBandwidthPercentage
This setting enables the sync app to automatically set the amount of bandwidth that can be used for uploading files, based on available bandwidth.
To enable this setting, you must define a number between 1 and 99 which determines the percentage of bandwidth the sync app can use out of the total available bandwidth.
The example for this setting in the .plist file is:
<key>AutomaticUploadBandwidthPercentage</key>
<int>(Bandwidth)</int>
BlockExternalSync
This setting prevents the sync app from syncing libraries and folders shared from other organizations.
If you set the setting's value to True, the users are prevented from syncing OneDrive and SharePoint libraries and folders with organizations other than the user's own organization. Set this value to False or do not enable the setting to allow the OneDrive and SharePoint files to be synced with other organizations also.
The example for this setting in the .plist file is:
<key>BlockExternalSync</key>
<(Bool)/>
BlockTenantList
This setting prevents the users from uploading files to organizations that are included in the blocked tenant IDs list that is specified.
If you enable this setting, the users get an error if they attempt to add an account from an organization that is blocked. If a user has already added an account for a blocked organization, the files stop syncing. This setting does NOT work if you have Allow syncing OneDrive accounts for only specific organizations setting enabled. Do NOT enable both settings at the same time.
You must enable this setting by defining IDs for the TenantID parameter which determines the tenants to whom the block tenant setting is applicable. You must also set the boolean value to True for the ID of every tenant you want to prevent from syncing with the OneDrive and SharePoint files and folders.
Note: In the list, inclusion of the tenant ID alone does not suffice. It is mandatory to set the boolean value to True for the ID of each tenant who is to be blocked.
The example for this setting in the .plist file is:
<key>BlockTenantList</key>
<array>
<dict>
<key>TenantId1</key>
<Bool>True</Bool>
<key>TenantId2</key>
<Bool>True</Bool>
</dict>
</array>
DefaultFolderLocation
This setting specifies the default location of the OneDrive folder for each organization.
The parameters are TenantID and DefaultFolderPath.The TenantID value is a string that determines the tenants to whom the default folder location setting is applicable.The DefaultFolderPath value is a string that specifies the default location of the folder.
The following are the conditions governing the default folder location:-Mac app store: The path must already exist when the user is setting up the sync app.-Standalone: The path will be created (if it doesn't already exist) after the user sets up the sync app. Only with the Standalone sync app you can prevent users from changing the location.
The example for this setting in the .plist file is:
<key>DefaultFolder</key>
<array>
<dict>
<key>Path</key>
<string>(DefaultFolderPath)</string>
<key>TenantId</key>
<string>(TenantID)</string>
</dict>
</array>
DisableHydrationToast
This setting prevents toasts from appearing when applications cause file contents to be downloaded.
If you set the setting's value to True, toasts do not appear when applications trigger the download of file contents.
The example for this setting in the .plist file is:
<key>DisableHydrationToast</key>
<(Bool)/>
DisablePersonalSync
This setting blocks users from signing in and syncing files in personal OneDrive accounts. If this setting has been configured after a user has set up sync with a personal account, the user gets signed out.
If you set the setting's value to True, the users are prevented from adding or syncing personal accounts.
The example for this setting in the .plist file is:
<key>DisablePersonalSync</key>
<(Bool)/>
DisableTutorial
This setting prevents the tutorial from being shown to the users after they set up OneDrive.
If you set this setting's value to True, the tutorial is blocked from being shown to the users after they set up the OneDrive.
The example for this setting in the .plist file is:
<key>DisableTutorial</key>
<(Bool)/>
DownloadBandwidthLimited
This setting sets the maximum download throughput rate in kilobytes (KB)/sec for computers running the OneDrive sync app.
You must set this setting's value to an integer between 50 KB/sec and the maximum rate is 100,000 KB/sec which determines the download throughput in KB/sec which the sync app can use.
The example for this setting in the .plist file is:
<key>DownloadBandwidthLimited</key>
<int>(Download Throughput Rate in KB/sec)</int>
FilesOnDemandEnabled
This setting specifies whether Files On-Demand is enabled.
If you don't set this setting, Files On-Demand will be enabled automatically as we roll out the feature, and users can turn the setting on or off.
If you set this setting to True, FilesOnDemand is enabled and the users who set up the sync app can view the online-only files, by default.
If you set this setting to False, FilesOnDemand is disabled and the users won't be able to turn it on.
The example for this setting in the .plist file is:
<key>FilesOnDemandEnabled</key>
<(Bool)/>
HideDockIcon
This setting specifies whether a dock icon for OneDrive is shown.
If you set this setting's value to True, the OneDrive dock icon is hidden even if the app is running.
The example for this setting in the .plist file is:
<key>HideDockIcon</key>
<(Bool)/>
HydrationDisallowedApps
This setting prevents apps from automatically downloading online-only files. You can use this setting to lock down apps that don't work correctly with your deployment of Files On-Demand.
To enable this setting, you must define a string in JSON format as described below:[{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}]
'appID' can be either the BSD process name or the bundle display name. 'MaxBuildVersion' denotes the maximum build version of the app that will be blocked. 'MaxBundleVersion' denotes the maximum bundle version of the app that will be blocked.
The example for this setting in the .plist file is:
<key>HydrationDisallowedApps </key>
<string> [{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}, {'ApplicationId':'appId2','MaxBundleVersion':'3.2','MaxBuildVersion':'2.0'}]
</string>
<(Bool)/>
OpenAtLogin
This setting specifies whether OneDrive starts automatically when the user logs in.
If you set this setting's value to True, OneDrive starts automatically when the user logs in on Mac.
Quit Onedrive On Mac
The example for this setting in the .plist file is:
<key>OpenAtLogin</key>
<(Bool)/>
SharePointOnPremFrontDoorUrl
This setting specifies the SharePoint Server 2019 on-premises URL that the OneDrive sync app must try to authenticate and sync against.
To enable this setting, you must define a string containing the URL of the on-premises SharePoint Server.
The example for this setting in the .plist file is:
<key>SharePointOnPremFrontDoorUrl</key>
<string>https://Contoso.SharePoint.com</string>
SharePointOnPremPrioritizationPolicy
This setting determines whether or not the client should set up sync for SharePoint Server or SharePoint in Microsoft 365 first during the first-run scenario when the email is the same for both SharePoint Server on-premises and SharePoint in Microsoft 365 in a hybrid scenario.
If you set this setting's value to 1, it is an indication that OneDrive should set up SharePoint Server on-premises first, followed by SharePoint in Microsoft 365.
The example for this setting in the .plist file is:
<key>SharePointOnPremPrioritizationPolicy</key>
<int>(0 or 1)</int>
SharePointOnPremTenantName
This setting enables you to specify the name of the folder created for syncing the SharePoint Server 2019 files specified in the Front Door URL.
If this setting is enabled, you can specify a TenantName which is the name the folder will use in the following convention:
OneDrive – TenantName (specified by you)
TenantName (specified by you)
If you do not specify any TenantName, the folder will use the first segment of the FrontDoorURL as the its name. For example, https://Contoso.SharePoint.com will use Contoso as the Tenant Name in the following convention:
OneDrive – Contoso
Contoso
Turn On Onedrive App
The example for this setting in the .plist file is:
<key>SharePointOnPremTenantName</key>
<string>Contoso</string>
UploadBandwidthLimited
Onedrive App Isnt Working On Mac Computer
This setting defines the maximum upload throughput rate in KB/sec for computers running the OneDrive sync app.
To enable this setting, set a value between 50 and 100,000 which is the upload throughput rate the sync app can use.
The example for this setting in the .plist file is:
<key>UploadBandwidthLimited</key>
<int>(Upload Throughput Rate in KB/sec)</int>
You can also configure the OneDrive Standalone sync app to receive delayed updates.
PList Location | Domain |
---|---|
~/Library/Preferences/com.microsoft.OneDriveUpdater.plist | com.microsoft.OneDriveUpdater |
Setting | Description | Parameters | Example Plist Entry |
---|---|---|---|
Tier | Defines the update ring for the computer | UpdateRing (String): This parameter has two different values. Production - The default update ring for OneDrive updates. Insiders - This update ring receives updates that are 'pre-production' and that allow you to play with features before they are released. Note that builds from this ring may be less stable. Enterprise - This update ring (now called 'Deferred') receives updates after they have been rolled out through the Production ring. It also lets you control the deployment of updates. For more information about the update rings and the procedure used by the sync app for checking for updates, see The OneDrive sync app update process. | <key>Tier</key> <string>(UpdateRing)</string> |